Return, Refund & Cancellation Policy

1. Overview

At Fungura, we are committed to delivering premium mushroom-based nutrition with the highest standards of quality, freshness, and customer satisfaction. This Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded. By placing an order, you agree to this Policy.

2. Our Quality Commitment

Every Fungura product undergoes careful quality checks before dispatch. As our products are food items, we maintain strict hygiene, storage, and packaging standards. For food safety reasons, returns are accepted only in specific circumstances described in this Policy.

3. Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch. If approved, a full refund of the amount paid will be processed to your original payment method. Refund timelines depend on your payment provider.

After Dispatch

Once dispatched, orders generally cannot be cancelled. Exceptional circumstances may be reviewed on a case-by-case basis.

4. Return Eligibility

Due to the nature of food products, Fungura accepts returns only when: you received a damaged, incorrect, tampered, expired, or defective product, or the wrong quantity was delivered. Returns are not accepted for change of mind, personal taste preference, ordering the wrong product or quantity, delays caused by incorrect customer information, or opened/partially consumed products (unless covered by the eligible conditions above).

5. Return Request Process

Contact Fungura Customer Support within 48 hours of receiving your order with your Order Number, full name, registered email, contact number, description of the issue, and clear photographs of the outer package, product packaging, batch number, manufacturing/expiry label, and the damaged or incorrect product.

6. Inspection & Approval

All return requests are reviewed by our Customer Support and Quality Assurance teams based on product condition, photographic evidence, packaging condition, order history, and investigation outcome. Fungura reserves the right to reject claims that do not meet the eligibility criteria.

7. Replacements

Where appropriate, Fungura may offer a replacement instead of a refund — for transit damage, incorrect products, manufacturing defects, missing items, or packaging damage affecting product safety. Replacement requests remain subject to verification.

8. Refund Policy

Approved refunds will be processed using the original payment method wherever possible, for cancelled orders before dispatch, approved damaged or defective products, incorrect products delivered, or orders that cannot be fulfilled. Refund processing typically begins within 5–7 business days after approval and may take an additional 5–10 business days to reflect in your account.

9. Non-Refundable Cases

Refunds will generally not be issued for opened food products without quality issues, improper storage after delivery, products consumed before reporting an issue, minor variations in colour/texture/aroma/appearance typical of natural food products, incorrect shipping details provided by the customer, delivery failures due to customer unavailability, or refusal to accept delivery without valid reason.

10. Damaged During Transit

If your package appears damaged upon delivery, do not discard the packaging, take photographs before opening, contact Customer Support within 24 hours, and retain all original packaging until your claim is resolved.

11. Missing Items

If your order is incomplete, notify us within 48 hours of delivery. If verified via our packing, dispatch, and courier records, the missing product will either be shipped or refunded at our discretion.

12. Failed Deliveries

Orders returned to Fungura due to incorrect address, incorrect phone number, customer unavailability, or refusal to accept may be eligible for re-dispatch upon payment of applicable shipping charges. Refunds may be reduced by actual shipping and handling costs where permitted by law.

13. Subscription Orders

Where subscription services are offered, customers may cancel future renewals before the next billing cycle. Orders already processed are treated as regular orders under this Policy.

14. Quality Concerns

Contact us immediately if you believe a product has a quality issue. Our Quality Assurance team may request the batch number, manufacturing/expiry date, product photographs, storage details, and purchase information, and in some cases request the product be returned for inspection.

15. Fraud Prevention

To protect customers and product integrity, Fungura reserves the right to decline fraudulent claims, request additional verification, limit repeated refund requests, suspend accounts involved in misuse, and report suspected fraudulent activities where required.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Fungura's liability under this Policy shall be limited to the purchase price of the affected product. Nothing in this Policy limits statutory consumer rights available under applicable law.

17. Customer Support

📧 support@fungura.com
📞 +91-XXXXXXXXXX
🌐 www.fungura.com
Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST

18. Policy Changes

Fungura reserves the right to amend this Policy at any time to reflect operational, legal, or regulatory changes.

Our Promise

Every Fungura product is crafted with care — from responsibly grown mushrooms sourced from our farming partners to thoughtfully packaged nutrition delivered to your doorstep. If something doesn't meet the quality you expect, we'll work with you to resolve it fairly, transparently, and promptly.

Fungura — India's Mushroom Nutrition Company. Nature's Protein for Every Home.